User Research & Usability Testing
Choose this when you need to understand behaviour or test realistic tasks, content comprehension and accessibility with participants.
Explore this serviceServices
Research & testing
Understand people’s needs and test how services work in practice.
Start here when your team needs evidence for discovery, a prototype or a live service. FabUX works across Scotland and the UK, blending remote reach with face-to-face research where context matters.
Choose your starting point
What do you need to understand?
Eye Tracking & Retrospective Recall
Choose this when visual search is part of the question. Connect screen-based or wearable eye tracking with observed behaviour and retrospective questioning.
Explore this servicePublic Services
Choose this for research across public-service journeys, including guidance, applications, support and the points where digital and physical services meet.
Explore this serviceHighlands & Islands Research
Choose this when rural, island or Gaelic-speaking participants need to be included, either directly or within a larger research programme.
Explore this serviceWorking together
One question can connect several services.
A public-service study can combine usability testing with specialist Highlands and Islands recruitment. We agree the questions, participants and delivery mix around the decisions your team needs to make.
Not sure where to start?
Tell us about the journey, the people using it and the decision you need to make. We can help define a focused starting point.